FAQ
In-Home Personal Training FAQ
Everything clients ask before their first in-home session, virtual program, nutrition plan, meal delivery, class or massage. Still curious? Send us a note.
Personal Training
What does in-home personal training cost?
Rates depend on your location, how often you train and whether you train alone or with a partner, so we quote your exact rate on the consultation call; we do not publish prices. There are no long-term contracts, and you pay monthly as you go. To get a quote, fill out the form.
What areas do you travel to?
We train clients in downtown Chicago, the North, Northwest and West sides, and the north, northwest, west and southwest suburbs. Our Areas We Serve page lists every neighborhood and suburb we cover.
What types of personal training do you offer?
Every trainer is required to hold a Bachelor's degree and a nationally accredited certification. We offer one-on-one, partner and small-group training, and classes, plus yoga, weight loss and body sculpting, bodybuilding and weight training, pool workouts, youth and teen fitness, sports conditioning, assisted stretching, obstacle course training, kickboxing, corporate fitness, TRX, high-intensity circuit training, prenatal and postnatal training, senior fitness and functional training.
How long are the sessions?
Sessions are 30, 45 or 60 minutes, enough time to warm up, train with purpose and cool down.
What is the first step to get started?
Book your free consultation and fitness assessment: fill out the form. We reply within one business day.
What happens during the fitness assessment?
You meet your trainer to go over your goals, take baseline measurements, learn about our training and nutrition programs and set a timeline. Your trainer also checks flexibility, strength, coordination, agility and functional movement, then builds a workout plan that targets your weaker areas.
Will you re-assess my progress?
Yes. We schedule a progress check about a month after starting, then every 2 to 3 months, measuring weight, body fat percentage and the waist, hips, thighs, chest, back and arms.
What if I have never exercised before?
No problem. Your assessment shows us how you move so every workout is safe for you. Client safety is our top priority, and we will never ask you to do an exercise that could hurt you.
When are trainers available?
Every trainer sets their own schedule, but our training hours are generally 5 a.m. to 10 p.m., every day, depending on the trainer. Some trainers prefer early mornings, some evenings, and some work weekends. Tell us your preferred times and we will match you.
How many sessions per week do you recommend?
On average, most clients train about three times a week. Your goals and availability set the right frequency for you.
Will I have the same trainer each session?
We recommend it. Staying with one trainer means they learn your strengths and weaknesses and progress your program at the right pace.
See every neighborhood and suburb we serve.
Virtual Training
What is Trainerize?
Trainerize is the app that connects you with your Chitown Trainer coach. It works on the web and on iPhone and Android. Your trainer sends customized workouts, each with video and written instructions, and updates them as you progress. We recommend starting with a fitness assessment in person or by video.
How will my trainer keep me accountable?
Your trainer is notified when you complete or miss a workout and will reach out if you start missing sessions. Sharing your food diary lets them follow your nutrition too.
What if I am not sure how to do an exercise after watching the video?
Message your trainer or book a form-check session in person or by video. Sessions can run 15, 30, 45 or 60 minutes.
How much does virtual training cost?
We do not publish prices. Packages differ in how often your program is updated and how much nutrition support you get, and we quote them on a short call. To get a quote, fill out the form.
How do I get started with virtual training?
Fill out the form. We pair you with a trainer, book your 30-minute consultation, and you download the app to receive your program.
Nutrition
Where do nutrition counseling sessions take place?
Wherever is convenient for you, including your own home. We can also meet by phone or video.
What credentials should I look for in a nutrition professional?
Ask any nutrition counselor, including ours, which credentials they hold and how they earned them: formal education in nutrition or dietetics, supervised practice, a national exam and ongoing continuing education are good signs.
Do you accept insurance?
We do not accept insurance, but we can provide an invoice with the codes you need to submit to your insurance provider.
What happens during a counseling session?
Before the first session you complete a questionnaire and a 3-day food record. In the session we discuss your health and medical history, nutrition and activity, and take measurements such as weight, body fat and BMI. You leave with a plan covering diet changes and lifestyle adjustments. Initial consultations can last up to 1.5 hours; follow-ups are as frequent as you like.
Who can benefit from nutrition counseling?
Almost anyone: people who want to lose weight or fine-tune their diet, people managing a new medication or medical condition alongside their doctor, and anyone looking for new healthy recipes.
What do I get from nutrition counseling?
An analysis of your health history, nutrition, activity and lifestyle; personalized methods to reach your goal; recipe ideas for meals and snacks; and one-on-one support by phone, email or text.
Will I have to stop eating everything I love?
Absolutely not. Your plan is built so you feel confident about your choices while still enjoying foods you love. We start slowly, with changes that fit your lifestyle.
What is the nutrition cancellation policy?
Appointments are reserved for you, so we ask for 24 hours' notice to cancel or reschedule. Late cancellations or missed appointments may incur a cancellation fee.
Meal Delivery
What happens when I order meal delivery?
Your trainer and nutritionist review your goals, measurements and dietary restrictions and design your meal plan. Meals are prepared fresh with natural, top-quality ingredients.
How does billing work for meal delivery?
Meal plans continue week to week until you tell us to stop. We walk you through billing and the notice needed to pause or cancel when you sign up.
Where and when do you deliver meals?
We deliver in downtown Chicago. Meals arrive cold and ready to heat, and we confirm your delivery day when you order.
I have food allergies. Can you work around them?
Yes. Tell us about any allergies or dietary restrictions and we build a meal plan around them.
Are your containers environmentally friendly?
Yes. Our containers can be reused and recycled.
How do I cancel my meal plan?
Send us a message through the form before your next delivery and you will not be billed for the following set of meals.
Classes
What group fitness classes do you offer?
Yoga, Total Body Conditioning, Six Pack Attack, Cardio Kickboxing, Pilates, Foam Rolling and Postural Realignment, plus barre, power sculpt and aqua classes on request, for apartment buildings, offices and small businesses.
Massage Therapy
What types of massage therapy do you offer?
Sports, deep tissue, prenatal, trigger point and Swedish massage, all by licensed massage therapists in your home.
What is the massage cancellation policy?
We request at least 24 hours' notice. Cancellations with less notice are charged for the session.
Do I need any equipment for a massage?
No. Your massage therapist brings everything needed, including the table, sheets and supplies.
What should I wear for my massage?
For a full-body massage most people undress completely, but you may keep your underwear on. You have privacy to undress and stay covered with a sheet and blanket except for the area being worked on.
How long is a massage session?
Our therapists specialize in 60-minute massages, and 90-minute sessions and 10-session packs are also available.
Where will my massage take place?
In your home or another place that is convenient for you.
Why get a massage?
Beyond relaxation, many people use massage to relieve stress and muscle tension, improve circulation, posture and range of motion, and support recovery from training. It is not a substitute for medical care.
How often should I get a massage?
Think of once a month as a baseline. During periods of extra physical or mental stress, every two weeks or weekly can help.
Get started
Get matched with your trainer
Four quick questions. We'll match you with the certified Chicago trainer who fits your goal, your neighborhood and your schedule.
- • Every trainer is required to hold a Bachelor's degree and a nationally accredited certification.
- • We come to your home, your building's fitness center, your office, a nearby park, or a rooftop deck.
- • Training, nutrition and accountability in one plan.
- • No gym membership and no equipment to buy.
What happens next: We reply within one business day. You'll get a call or text from our team to talk through your goals and match you with the right trainer.
Ready. Set. Go.
What are you waiting for? Get started with in-home personal training and reach the goals you've always wanted.